Mediation

Mediation between two or more parties, also team mediation | Implementation of mediation procedures in accordance with the Mediation Act with a more formal character and standardised sequence of steps.

Conflict moderation | Moderation of conflict discussions and conflict resolution processes in teams, with a setting and methodology adapted to the context.

Conflict counselling | Individual counselling, e.g. of managers in conflicts with employees to analyse the conflict, their own share of the conflict and options for action in a setting and methodology adapted to the context.

Collaboration does not occur without friction and conflict. They are part of life and can help to clarify things or initiate important changes. It is our conviction that every conflict also harbours the potential to improve the situation.

In some situations, however, the self-healing powers of the conflict parties or the intervention(s) of their managers are no longer sufficient, because the dispute seems to have escalated too deeply. In such cases, mediation and conflict counselling are advisable in order to prevent further damage.

The starting point for conflict resolution is the willingness of the parties involved to sit down together to talk about the conflict. Our experts provide a protected and confidential setting in which the protagonists can openly address their points of contention. In a structured process, the parties to the dispute are supported in talking about their issues, positions, emotions and underlying needs, which they had previously neglected or were unaware of, in such a way that a mutual understanding and thus a solution-orientation can emerge.

The parties to the dispute are helped to “put themselves in the other person’s shoes” during the moderated clarification discussion. If this step is successful, each side experiences that their own concerns and the associated difficult emotions are really heard and recognised by the conflict partner. This is the decisive step for real clarification and the starting point for developing options for action and concrete agreements for further cooperation. Turning the conflict into a win-win situation for everyone is the goal of any meaningful conflict management.